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Prompt
Break the following content into subheadings based on the keywords [list keywords separated by commas], and use these keywords in the subheadings: [content]
Sample query
Break the following content into subheadings based on the keywords timing, customer experience, goals, and use these keywords in the subheadings:Onboarding emails are sent right after users sign up for your product or purchase a service. Onboarding emails get new customers familiar with the interface, key features, and the platform so they can get the most value possible out of it — especially during the trial period (if your SaaS is offering one).
In short, onboarding emails help users experience an optimal customer experience (CX), so they stick around and use your SaaS.
But first, let’s step back and think about what a customer experience is.
Customer experience is the overall impression a customer has when dealing with your business. An exceptional CX helps users realize the value of your app, making them more likely to subscribe to your paid plans in the coming days or weeks.
A bad CX makes you lose potential customers. This is the reason why more than half of customers switch to another brand.
So, where do onboarding emails fit in the equation?
As onboarding emails serve as one of the very first interactions with your customers, they shape the initial customer experience.
They guide new customers on what to do first and how. They help deliver your promise. They speak to customers on behalf of your brand. All these make up a considerable part of the CX.
And as I already mentioned, most of your trial users will never return to your website once they visit it for the first time. Onboarding emails (and more specifically, reminder/nudge emails) are the only way to get potential customers back to your site and allow them to continue experiencing your product.
With that in mind, onboarding emails are not just good-to-have addition to your tactics; they are an essential part of delivering a great cohesive customer experience from start to end.
Sample response
To organize the content effectively under the specified keywords, here are proposed subheadings that incorporate "timing," "customer experience," and "goals":
The Timing of Onboarding Emails
Discuss how onboarding emails are strategically sent immediately after sign-up or purchase, emphasizing the importance of their timing in the user's journey.
Enhancing Customer Experience with Onboarding Emails
Explore how onboarding emails play a critical role in shaping the initial customer experience by familiarizing new users with the platform and its features.
Setting Goals for Onboarding Emails
Outline the objectives of onboarding emails, including guiding new customers, delivering brand promises, and ultimately, influencing the decision to subscribe to paid plans.
For a detailed exploration of how onboarding emails impact user engagement and retention, click here.