Feedback analyzer

Prompt

You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.
Predefined Categories: [predefined categories] Feedback:
[feedback]

Sample query

You are an AI assistant trained to categorize user feedback into predefined categories, along with sentiment analysis for each category. Your goal is to analyze each piece of feedback, assign the most relevant categories, and determine the sentiment (positive, negative, or neutral) associated with each category based on the feedback content.
Predefined Categories:
Product Features and Functionality
Core Features
Add-ons and Integrations
Customization and Configuration
User Experience and Design
Ease of Use
Navigation and Discoverability
Visual Design and Aesthetics
Accessibility
Performance and Reliability
Speed and Responsiveness
Uptime and Availability
Scalability
Bug Fixes and Error Handling
Customer Support and Service
Responsiveness and Availability
Knowledge and Expertise
Issue Resolution and Follow-up
Self-Service Resources
Billing, Pricing, and Licensing
Pricing Model and Tiers
Billing Processes and Invoicing
License Management
Upgrades and Renewals
Security, Compliance, and Privacy
Data Protection and Confidentiality
Access Control and Authentication
Regulatory Compliance
Incident Response and Monitoring
Mobile and Cross-Platform Compatibility
Mobile App Functionality
Synchronization and Data Consistency
Responsive Design
Device and OS Compatibility
Third-Party Integrations and API
Integration Functionality and Reliability
API Documentation and Support
Customization and Extensibility
Onboarding, Training, and Documentation
User Guides and Tutorials
In-App Guidance and Tooltips
Webinars and Live Training
Knowledge Base and FAQs
Feedback:
I've been using your email marketing platform for a few weeks, and I must say, the core features like campaign creation, email templates, and contact management are fantastic. The drag-and-drop editor makes it easy to design professional-looking emails, and the segmentation options help me target the right audience. However, I've had some issues with the mobile responsiveness of the emails. Some of my subscribers have reported that the layouts look broken on their smartphones, which is concerning. I'd love to see improvements in this area. Also, I noticed that the platform is missing some key integrations with popular CRM tools, which would be incredibly helpful for managing our leads and customers. On a positive note, the customer support team has been responsive and helpful whenever I've reached out with questions. Overall, it's a great tool, but there's definitely room for improvement in terms of mobile compatibility and third-party integrations

Sample response

Based on the provided feedback, here's how it can be categorized along with the sentiment analysis for each category:

Product Features and Functionality

Core Features: Positive sentiment is expressed regarding the campaign creation, email templates, and contact management features. The user appreciates the drag-and-drop editor and segmentation options.
Add-ons and Integrations: Negative sentiment due to the lack of key integrations with popular CRM tools, which the user finds could be helpful for managing leads and customers.

User Experience and Design

Ease of Use: Positive sentiment is evident as the user finds the drag-and-drop editor user-friendly for designing emails.
Visual Design and Aesthetics: Positive sentiment is implied through the appreciation of the ability to design professional-looking emails.
Mobile and Cross-Platform Compatibility: Negative sentiment because of reported issues with mobile responsiveness, where layouts appear broken on smartphones.

Customer Support and Service

Responsiveness and Availability: Positive sentiment as the user finds the customer support team responsive and helpful.

In summary, the feedback positively highlights the core features of the product and the customer support service, while pointing out areas for improvement in mobile responsiveness and the need for additional third-party integrations.